Refund and Cancellation Policy
If a customer wishes to cancel their order they must to so within 12 hours of purchase. If you wish to cancel your order please send an email to Mandarin Matrix firstname.lastname@example.org
If the email is received within the 12 hour period a refund will be issued within 30 days of the email being sent. The refund amount will be the payment amount minus a cancellation fee as follows:
Payment inHong KongDollars
- HK$120 chargeback admin fee
Payment inUnited StatesDollars
- US$15.5 chargeback admin fee
If the email is not received within the 12 hour period a refund will not be issued.