Refund Policy

Refund and Cancellation Policy

If a customer wishes to cancel their order they must to so within 12 hours of purchase. If you wish to cancel your order please send an email to Mandarin Matrix atjudy@ppp.com.hk

 

If the email is received within the 12 hour period a refund will be issued within 30 days of the email being sent. The refund amount will be the payment amount minus a cancellation fee as follows:

            Payment inHong KongDollars

  • HK$120 chargeback admin fee

 

Payment inUnited StatesDollars

  • US$15.5 chargeback admin fee

 

If the email is not received within the 12 hour period a refund will not be issued.